Meet Vanessa

Vanessa has been married for twenty four years and with her husband for a total of thirty three. It was love at first sight and from the moment they saw each other that they knew they were perfect for one another. Together, they have four children, three girls and one boy. She also has a total of eight grandchildren, five boys and three girls. To Vanessa, family is the most important thing, every Sunday she has her family get together for a family dinner. She uses this time to talk to everyone and learn and discus what is going on in their lives. One of her daughters lives in New York and she makes sure that she travels down and attends the dinners at least once a month. Vanessa currently works for a collection agency collecting taxes, medical bills, etc. and has been doing so for the past fifteen years. She is very good at what she does because she is very friendly and connects with each person that she contacts. Vanessa is currently attending NCC for a business degree and plans on being a contractor for businesses in teaching their employees the proper ways of customer service. She believes, and I agree with her, that having strong customer service helps the business thrive. It allows them to connect with the customers on a personal level, and that makes them feel comfortable. When you make the customers happy and comfortable, they enjoy shopping with your company, so they continue to come to your place of business. I enjoyed my time speaking with Vanessa and have learned a lot of lessons that I can use in my own life.